Frequently Asked Questions

We can take appointments over text, phone call, email, in person or through our website. If you're a new customer, there is a registration form to fill out which can be found on our booking page, or we can fill this out for you over the phone or in person. If you are a returning customer, you can follow the other link on our booking page to make yourself an appointment. If you are looking for a shorter appointment - a nail trim or a smooth coated dog groom - it is worth getting in contact as we may be able to squeeze you in sooner than the available slots on the booking page.

It's best to book in advance to ensure you can get the slot you need. Generally, for a full groom, we recommend a week in advance to be safe, but in busier periods like Christmas and the summer, it may be a 2-3 week wait. You're welcome to book your next appointment when you come in for a groom, and appointments can be moved if we're given enough notice. If you're only wanting a nail trim, or a smooth coated dog groom, you will normally be able to book for the same week.

The answer to this depends a lot on your length preferences, and the breed and coat type of your pet. It's different for every dog (and cat!), so feel free to ask when you're in! For dogs who are clipped- 6-8 weeks is the most popular time frame, but if you prefer to keep their coat long, a 4 week schedule may be best to keep the coat in good shape. For double coats, 4-6 weeks is recommended. ​For short coated shedding breeds, 4-8 weeks is recommended. ​For handstripped dogs, 1-3 months is recommended. ​Nail trims every 4 weeks should help stop them from growing too long and damaging the dog's joints. ​For cats, 4-8 weeks is recommended.

When booking the appointment we will take a deposit to secure your slot- this will be sent as an email request but can be paid in person if you'd prefer. You will pay the remaining balance upon the collection of your pet. We accept cash, contactless or card but our card reader in the shop doesn't accept AMEX.

Hand Stripping is the process of removing excess hair from the coat by hand, and is a much better, healthier option than shaving for wiry coats. It is painless and helps in keeping the coat waterproof, prevents skin problems and lasts longer than clipping! It is suited to most wiry coated dogs but sometimes things like neutering, previous clipping or age can alter the texture, so it's best to come in and check with us to see if handstripping is an option for your dog.

We generally don't advise shaving double coated breeds (Golden Retrievers, Labradors, Pomeranians, German Shepherds etc) as this can damage their coats, causing them to struggle to regulate their temperature, as well as risking sun burn, hair loss and skin issues. A thorough deshed is recommended for these types of coats.

If you've booked a very quick service like a nail trim you're welcome to wait in the shop as this should only take around 5 minutes. We don't have owners stay for grooms for multiple reasons. Pets are generally better behaved without their owners present which makes the process much safer, they're more likely to wriggle and try to get to you if they can see you, which is a hazard when there are scissors and clippers being used! We don't have the facilities for owners to wait in the shop, however there are some lovely independent coffee shops less than 5 minutes walk away!

We can usually take walk-ins for nail trims, but cannot guarantee we can fit you in straight away. We cannot offer walk-ins for grooms. We recommend you call ahead to check our availability and we can book you in that way!

The duration of a groom depends on your pet's breed, size and the service they've come in for! we can't give a definite length of time or collection time, but we aim to send you a text 30 minutes before they're ready so that you're prepared to make your way over.

We're happy to try and groom any dog or cat, and will go at their pace if they're nervous or new to this! If they don't get along with other pets, we can ensure they stay separate. We have muzzles and soft cones which may be used for the pet's and our safety and we will only stop the groom if there is risk of the pet or staff being injured.

We don't give out treats to the pets we groom to avoid any allergic reactions, so if their allergies are to certain foods, that's nothing to worry about! If you'd like to bring your own treats for your pet you're welcome to! Our shampoos are all natural, but we also have an extra gentle one for pets that have sensitive skin.

Dogs are usually left to roam around the salon when not being groomed. We will only crate them if they are consistently urinating in the salon, are aggressive or display repetitive sexual behaviour with other dogs in the salon or if they feel happier in one. Cats will be put back in the carrier they arrive in whenever not on the table.

Teeth maintenance is very important, and can differ for each animal. Smaller dogs tend to have more crowded mouths, and this can make cleaning difficult, older dogs also tend to suffer more with dental problems. We have a wide range of products in store, including chews, toothpaste, powders, cleaning gels and sprays to help keep dog and cat teeth clean and healthy, do ask if you need help! We recommend you brush your pet's teeth at home, and we can provide the tools. Alongside our products, we offer routine teeth brushing for £10 and Ultrasonic Teeth Cleaning for £60. This involves holding an ultrasonic toothbrush to each of the teeth (no scrubbing or brushing!), the ultrasonic vibrations loosen the plaque and tartar for easy removal. This can only be performed on a dog with healthy teeth without any exposed roots, as that would mean a vet appointment is needed. Ultrasonic treatments are an excellent preventative for diseases, and make tartar buildup slower in future. You can do them as often as every month, but we'd recommend at least once or twice yearly.

When dropping your pet off, you can tell us anything you feel is relevant! Some key points we would suggest mentioning would be the style you're after (photos for reference are always super helpful!), your dog's typical behaviour for grooming and handling- are they likely to growl or bite? How are they at the vet?, if they're sensitive to anything specific, and if they have any injuries or disabilities- past or present- that may affect their mobility or cause them discomfort.

Introducing your puppy to the grooming environment as early as possible will set them up for a life of success, no matter their breed! Even if they don't have long hair it's good to get them used to new things like ear cleaning, nail trimming, the sounds and smells of the groomers. We highly recommend booking your puppy in as soon as they've had their full course of vaccinations, for a puppy intro groom. This will include a bath, blow dry, brush, nail trim, ear clean, conditioning serum and perfume, with a trim around the face, feet and sanitary area for breeds that require it. All of this is done at the puppy's pace, letting them adjust to the new noises and feelings! It's best to text, call or email us to book in for a puppy intro so we can make sure the correct service is booked and get all your pup's info.